Delivering Happiness

I recently finished reading "Delivering Happiness" by Tony Hsieh, CEO of Zappos. Simply put, it's inspirational and enlightening. I highly recommend it for everyone in business, but it's certainly a must read for anyone who holds a position of leadership. The book is written by Tony, who admittedly is not a writer, and who makes mention of … Continue reading Delivering Happiness

What It Takes To Sell (part 2)

In part 1, I discussed the challenge sales professionals face when it comes to relinquishing control during a sales cycle. The fact of the matter is, customers do a significant amount of research before engaging a sales person; and we need to be adequately prepared. What I left out for part 2 was how we can start "getting in … Continue reading What It Takes To Sell (part 2)

Selling To Bruce Lee

I subscribe to a Daily Boost of Positivity, and today's email was too good not to share. According to Jacob Morgan, modern-day selling has a lot in common with the late Bruce Lee. That's right: Bruce Lee. How? One of Bruce Lee's approaches toward martial arts was the idea of fighting without fighting, which can be … Continue reading Selling To Bruce Lee

What It Takes To Sell (part 1)

I would like to continue on from a previous post (found here) and there is a new 'Moment of Truth', as Google calls it. Previously I recommended an e-book called ZMOT, which outlined a 'Zero Moment of Truth' for buyers. It says that once a consumer encounters stimulus related to a product or service, their … Continue reading What It Takes To Sell (part 1)

What on Earth is a ZMOT?

Buying habits and strategies have changed; and it's no surprise they will continue to evolve as information becomes increasingly available. A replacement battery for a garage remote can cost you $13 at a local electronics store, or you can buy it for $1.01 and have it shipped free, from China: no-brainer! In a global market … Continue reading What on Earth is a ZMOT?

The Power of Choice

I have been struggling to properly formulate my thoughts surrounding this post. Not simply because of the nature of the topic and its implications; but because I do not consider myself "good at it". It struck me when I heard a friend of mine, after losing her husband, stand in front of a large group … Continue reading The Power of Choice

No Yelling Required

Clear and concise communication helps foster healthy relationships: this should not come as a surprise. While watching the Tim Horton's 2013 Brier (how Canadian is that?) on TV this past weekend, I was reminded how crucial communication can be. For those of you who may not be familiar with this annual Canadian competition, I will … Continue reading No Yelling Required