“No” Can Be Good

Did I mention it has been a busy summer? Well it has. What was designed to be a summer of nothing, turned out to be exactly the opposite. Please don't mistake that statement for complaining however. Although our expectations and reality didn't quite line up this summer, I feel that I have been productive and … Continue reading “No” Can Be Good

Delivering Happiness

I recently finished reading "Delivering Happiness" by Tony Hsieh, CEO of Zappos. Simply put, it's inspirational and enlightening. I highly recommend it for everyone in business, but it's certainly a must read for anyone who holds a position of leadership. The book is written by Tony, who admittedly is not a writer, and who makes mention of … Continue reading Delivering Happiness

As Simple As Hi

Last week I was in Palm Springs, CA for a vendor conference. I was looking forward to the content our vendor had in store as well as the opportunity to spend time outside of the office with some of my colleagues. Not to mention getting away from the cold and snow of Edmonton for a … Continue reading As Simple As Hi

Above and Beyond

Incoming obvious statement: customer service is often what makes or breaks an organization's reputation. The are a number of my co-workers who order delivery from the same restaurant at least once each week. This restaurant is not a Mom & Pop, everyone-knows-everyone type of restaurant; it's a national Canadian chain with approximately 20 locations across … Continue reading Above and Beyond