Tis The Season

The Christmas holidays are just around the corner and as always it has managed to sneak up on me. Which is why I'm so thankful for my wife and her proactive holiday thinking and doing. I look forward to seeing my 22-month old daughter react all the festivities that Christmas brings: last year she just … Continue reading Tis The Season

Above and Beyond

Incoming obvious statement: customer service is often what makes or breaks an organization's reputation. The are a number of my co-workers who order delivery from the same restaurant at least once each week. This restaurant is not a Mom & Pop, everyone-knows-everyone type of restaurant; it's a national Canadian chain with approximately 20 locations across … Continue reading Above and Beyond