When They Drop The Ball

In a digital world where information can travel the globe in a matter of seconds, stories of poor customer service surround us. It seems a rarity that word of exceptional customer service finds it way to ours ears. I would like to share an experience of solid service. Last week one of my colleagues and … Continue reading When They Drop The Ball

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I Feel Like A…

It's fitting that on a day we woke up to snow, yes snow, on April 27th, that uncharacteristic events were to unfold. At some point this morning as I was sitting at my desk, sipping my coffee and reading some of the sales-related blog's I enjoy to read, when a post by A Sales Guy … Continue reading I Feel Like A…