No Yelling Required

Clear and concise communication helps foster healthy relationships: this should not come as a surprise. While watching the Tim Horton's 2013 Brier (how Canadian is that?) on TV this past weekend, I was reminded how crucial communication can be. For those of you who may not be familiar with this annual Canadian competition, I will … Continue reading No Yelling Required

When They Drop The Ball

In a digital world where information can travel the globe in a matter of seconds, stories of poor customer service surround us. It seems a rarity that word of exceptional customer service finds it way to ours ears. I would like to share an experience of solid service. Last week one of my colleagues and … Continue reading When They Drop The Ball